OUR COMPANY

Where we came from

Who we are

Where we are going

OUR COMPANY

Versatile Research Technology...with Real-Time Results

Our mission - Custom Intercept Solutions will provide customer-specific, real-time, direct market research solutions delivering concise and comprehensive reporting tools that provide meaningful results, allowing our clients to make informed, strategic decisions to improve their business and gain a competitive advantage.

Custom Intercept Solutions was founded in 2004 by Conventions, Sports & Leisure International (CSL). CSL is a leading advisory, planning, and research firm. Their staff of trained professionals specializes in providing analysis and consulting services to the sports, entertainment and leisure industries.

Drawing on years of industry experience and the desire to better serve the CSL client base with their research needs, a company was born. With the conception of Custom Intercept Solutions, a real-time, versatile, mobile research technology was developed. With our staff of trained market research analysts, sales professionals and customer service representatives, we are expanding into additional industries daily to provide our clients with the broadest, most comprehensive and experienced support in the industry.

DID YOU KNOW?

Reasons for conducting market research vary, however, the need to grow and retain business is a constant for all companies regardless of industry.

It's 6-7 times more expensive to gain a new customer than it is to retain an existing customer.

US companies lose 50% of there customer base every 5 years.

A 5% increase in customer retention can increase profits by 25-95%.

A recent Gartner report states that enterprises with loyal customers generate profits up to 60% higher than those of competitors.

Source: Bain & Co. study in the Harvard Business Review

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